Tools
Removing Agents à http://doccenter.dealercrops.com/DOC-2060646-828070
LogMeIn 123 Fix à http://doccenter.dealercrops.com/DOC-2060646-912311
Wake-on-LAN à http://doccenter.dealercrops.com/DOC-1853513-886869
vPro à http://doccenter.dealercrops.com/DOC-1853513-871220 or contact Renee Fritz [email protected]
Patching
Best Practices à http://doccenter.dealercrops.com/DOC-1853513-885798
Patch Policies à http://doccenter.dealercrops.com/DOC-1853513-885767
Manual Patch Deployment à http://doccenter.dealercrops.com/DOC-1853513-878305
The Sedona Technologies Patching Process à http://doccenter.dealercrops.com/DOC-1853513-885798
Some Key Contacts
CROPS Support (whole team) à [email protected]
Jason Ballard à [email protected] à Training, Billing, General Questions
Darrell Norton à [email protected] à Network Management, Server Management, Bluecoat Content Filtering
Jay Bruce à [email protected] à Webroot, Malwarebytes, DNS Content Filtering, Server Management
Renee Fritz à [email protected] à vPro, Mobile Device Management, Help Desk
Scott Lotz à [email protected] à Server Management, Network Management, Backup & Disaster Recovery
Austin Finley à [email protected] à CROPS & Software Deployments, Hardware builds, Scripting
Jen Phelps à [email protected] à Technician Dispatching, Scheduling