How to delete asset tag values manually

Last Modified

Mon Aug 31 13:24 GMT 2020

Description

  • There are some cases where the asset tag tool is not working on the device, this article details the locations and removal of the tags if required.

Environment

  • N-able N-central

Solution

  • There are 3 asset tag values that needs to be deleted or removed:
    • WMI
    • Registry
    • File Value
  • The NcentralAssetTool.exe is found in the following location:
    • C:\Program Files (x86)\N-able Technologies\Windows Agent\bin\NcentralAssetTool.exe
      • NOTE: If this is not on the device, please copy this over from a working device.
  • To clear out the asset tags, please do the following:
    1. Open Command Prompt as administrator
    2. Run the following commands:
      • cd 'C:\Program Files (x86)\N-able Technologies\Windows Agent\bin'
      • NcentralAssetTool.exe -d
  • This should output something similar to:
    • -----------------------------------------[Delete Operation Start]
Delete Operation Detected Delete WMI is [True]
Delete Operation Detected Delete Registry is [True]
Delete Operation Detected Delete File is [True]
---------------Asset Tag Values After Deletion----------------------
WMI Value = []
Registry Value = []
File Value = []
-----------------------------------------[Delete Operation End]
  • Please see below for the WMI location:
    • Namespace: /root/cimv2/NcentralAsset
    • Class: NcentralAssetTag
  • Please see below for the registry location:
    • Location: HKEY_LOCAL_MACHINE\SOFTWARE\N-able Technologies\NcentralAsset
    • Key : NcentralAsstTag
  • Please see below for the xml location:
    • C:\Program Files (x86)\N-able Technologies\NcentralAsset.xml